Privacy Policy

Privacy Policy

Last updated: 11/9/2024

Kaizen Property (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following categories of personal data:

• Identifiers:      Name, phone number, email address, and company name.
• Communication      Data: Records of communication via phone, email, or other interaction      channels.

2. Purpose of Data Collection

We use personal data for the following purposes:

• Service      Delivery: To schedule and manage appointments, facilitate      communication regarding service updates, and provide customer support.
• Customer      Communication: To respond to inquiries and provide support.
• Compliance:      To comply with legal obligations and applicable regulations.

User Consent: Mobile phone numbers are collected with user consent through opt-in forms and direct communication.

No Marketing/Promotional Sharing: Kaizen Property does not share mobile phone numbers with third parties or affiliates for marketing or promotional purposes. Mobile information is only used as necessary to deliver our services and ensure customer support.

3. Data Sharing and Third Parties

We share personal data only with trusted third parties to facilitate our services. These third parties include:

• Twilio:      For managing communication interactions.
• Vapi:      For AI-assisted receptionist services.

These service providers adhere to strict data protection practices and are classified as service providers under CCPA/CPRA. We do not sell or share customer data for cross-context behavioral advertising.

4. Consent and Collection Methods

We collect data based on user consent through:

• Opt-In      Forms: Personal information is provided by users through consent-based      forms on our website.
• Direct      Communication: Data is collected during interactions initiated via      phone or other direct communications with our team or AI assistant.

5. User Rights

We are dedicated to ensuring that our users can exercise their rights under applicable privacy laws. Users have the right to:

• Access      and Review: Request access to the personal data we have collected.
• Correction      and Deletion: Request corrections or deletion of personal data.
• Opt-Out      of Data Sharing: Exercise the right to opt-out of any data sharing      practices, including those related to cross-context behavioral      advertising.
• Limit      the Use of Sensitive Personal Information: Request the limitation of      the processing of sensitive personal information.
• Non-Discrimination:      We will not discriminate against any user who chooses to exercise their      rights under the CCPA or CPRA.

To exercise these rights, please contact us at [contact@kaizenproperty.com]. We will verify your identity before processing any requests.

6. Data Security Measures

We implement robust security measures to protect personal data, including:

• Encryption:      All personal data is encrypted both in transit and at rest.
• Access      Controls: Only two authorized team members have access to personal      data.
• Data      Retention: Personal data is retained only as long as necessary for the      fulfillment of services and legal compliance, after which it is securely      deleted. Specific retention periods vary by data type and can be provided      upon request.

7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will promptly delete it.

8. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or other direct communication methods before they take effect. We encourage you to review this policy regularly to stay informed of any updates.

9. Do Not Sell or Share My Personal Information

In compliance with CCPA/CPRA, Kaizen Property provides a “Do Not Sell or Share My Personal Information” option for California residents. To exercise this right, please visit our [dedicated link] or contact us at [contact@kaizenproperty.com].

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kaizen Property
Email: [contact@kaizenproperty.com]
Phone: 707-695-8262
Address: 2544 Cleveland Ave. Santa Rosa, CA 95403